Refund policy

TerraCraft Tools
Last updated: April 3, 2026

At TerraCraft Tools, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, you may request a return under the conditions below.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible:

Item must be unused
Item must be in original packaging
Item must be in the same condition received

Non-returnable items

Used or damaged items not due to our fault
Used tools or opened equipment
Perishable or consumable goods

Refunds

Once your return is received and inspected:

You will be notified of approval or rejection
If approved, refund will be processed within 5–10 business days

Refunds are issued to the original payment method.

Return Shipping

Customer is responsible for return shipping costs
If item is defective or incorrect → we cover return shipping

Return Requests

📧 Email: support@terracrafttools.com
📞 Phone: 01423 863614

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